FAQ

How can we help you?

General

What is Emergency Responder?

With Emergency Responder, you can quickly connect to a doctor through your mobile device (smart phone or tablet), or computer, to get a reliable expert advice regardless of where you are.

How do I talk to a Doctor Via Emergency Responder?

In Emergency Responder, you can browse a list of doctors, with various specialties and expertise. Once you find the doctor you need, you can request an online consultation.

If the doctor you need is not on the list, you can invite her to join Emergency Responder. The platform allows you to connect and stay in touch with your own doctor, or any other doctor you choose. The respective doctor just needs to install our dedicated Emergency Responder MD application and you can then connect by entering the doctor’s code from within the Healee application.

In addition, you can request an online consultation from a selected team of approved doctors, with a guaranteed response time. You can now talk to doctors within a wide range of specialties, and we will be gradually adding more.

How do I talk to a Doctor Via Emergency Responder?

In Healee, you can browse a list of doctors, with various specialties and expertise. Once you find the doctor you need, you can request an online consultation.

If the doctor you need is not on the list, you can invite her to join Emergency Responder. The platform allows you to connect and stay in touch with your own doctor, or any other doctor you choose. The respective doctor just needs to install our dedicated Emergency Responder MD application and you can then connect by entering the doctor’s code from within the Healee application.

In addition, you can request an online consultation from a selected team of approved doctors, with a guaranteed response time. You can now talk to doctors within a wide range of specialties, and we will be gradually adding more.

Payments

Do I have to Pay for Online Consultations?

Yes, in the majority of cases.

If your question is straight-forward and simple, the doctor will most probably reply, and you will not be requested any payment. However, depending on the complexity of your problem, the doctor might need to invest considerable time and expertise to analyze all the information you are providing, and come up with a comprehensive answer that addresses all your concerns. On top of that, the doctor might be fairly busy with face-to-face exams, or you might have contacted her during off hours. In such cases, a payment will be needed.

How do Payments Work?

Consultation from a doctor you have found and connected with via Emergency Responder. Once you connect and send your consultation request, the doctor will review it and, if necessary, ask you to provide additional info – your medical history, lab results, images.

Before responding, the doctor will send you a payment request. To proceed with the consultation, you need to accept the payment request and enter your payment details. Note that this is not an actual payment. The respective amount is merely preauthorized, to verify that there are enough funds on your card or PayPal account. The actual payment is done once the doctor has reviewed your case and replied

Consultation from the team of approved doctors
Once you submit your consultation request (once you click Send), we preauthorize the respective amount. Again, this is not an actual payment, but a preauthorization. The actual payment is done once the doctor has reviewed your case and replied.

What Payment Options do I have?

You can pay for a consultation with a valid debit or credit card (Mastercard, or Visa), via PayPal, or ePay.

Security

Is My Personal and Medical Information Safe?

Yes. Both your health and privacy are our top priorities.

Even we do not have access to any sensitive personal data that can potentially identify you. We do not have access to your email address, and the images and messages you exchange with doctors. All this data is stored encrypted on our servers and apart from you, only doctors have access to it.

Is My Credit Card Information Secure?

We do not store any credit or debit card information. This information is maintained and payments are processed by a third party payment provider, in compliance with the payment card industry security standard.